ReflectivAI

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Privacy Policy

Last updated: June 19, 2026

This Privacy Policy describes how ReflectivAI (“ReflectivAI,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request a demo, communicate with us, or use the ReflectivAI platform (collectively, the “Services”). We build for data minimization: Signal Intelligence™ analyzes observable interaction behavior in practice and coaching settings to support skill development — it is not used to diagnose, profile, or make consequential decisions about individuals.

For most personal information processed in the platform on behalf of a customer organization, that organization is the “controller” (or “business”) and ReflectivAI acts as a “processor” (or “service provider”).

Where this policy and a customer agreement (including a Data Processing Addendum) conflict for that data, the customer agreement governs.

Scope and your relationship with us

  • Website visitors and prospects — people who browse our site, request a demo, or contact us.
  • Platform users — individuals who use the platform under their organization’s subscription.

Information we collect

  • Identifiers — (e.g., name, work email, phone number, company, IP address).
  • Professional or employment information — (e.g., job title, role, organization).
  • Internet or network activity — (e.g., pages viewed, interactions, approximate session analytics).
  • Commercial information — (e.g., services you inquire about).
  • Approximate geolocation — derived from IP address.
  • Inferences and development signals — generated from practice sessions (for platform customers).

How we use information

  • Respond to inquiries, schedule demos, and provide customer support.
  • Provide, operate, maintain, and improve the Services.
  • Personalize and measure our communications and website performance.
  • Maintain security and integrity, and prevent fraud or misuse.
  • Comply with legal obligations and enforce our terms and agreements.

How we share and disclose information

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

  • Service providers / sub-processors — who help us operate (e.g., hosting, analytics, email), under written confidentiality and data-protection obligations.
  • Legal and safety — reasons — to comply with law, respond to lawful requests, or protect rights, property, and safety.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

AI and automated processing

ReflectivAI uses machine learning to generate coaching feedback and development signals from practice interactions, and our website assistant (“Alora”) is an AI-powered chat experience — you are interacting with automated technology, not a human, when you use it. We do not use these systems to make decisions that produce legal or similarly significant effects about you without meaningful human involvement. We design our models to focus on observable, job-relevant behavior rather than profiling individuals.

Data security

We maintain administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit and at rest, role-based access controls, and least-privilege practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Questions or requests regarding this policy or your personal information? Email legal@reflectiv-ai.com or write to us at ReflectivAI, Los Angeles, CA 90018.